The best design work is an opportunistic blend of research, collaboration and iteration.

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After more than 20 years, I still love getting up every day and tackling user experience challenges: evolving audiences, changing technologies and shifting business needs.

I understand the full lifecycle of design & product development and easily adapt to changing situations while maintaining a strong design process, practice and culture. I'm always happy to get things done and bring humor to all my interactions. I am comfortable managing designers at all expertise levels across timezones and cultures.

Recent Roles & Accomplishments

• Lead product & design for a data-driven e-commerce marketplace. Rebuilt processes and realized sizable growth in traffic and revenues.
• Led three squads overseeing enterprise design system governance that support a large multinational SaaS product org.
• Led work to define a set of design system component services to improve cloud PaaS user experience.
• Built a UX team from scratch, coaching team in research skills and driving data-informed approaches.

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Writing

I have tidied up a small space for writing down thoughts about design, leadership, process and how the Design practice is changing and evolving.

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Portfolio

I have added a portfolio presentation that covers some of my recent design management and leadership work, as well as some case studies of older projects.

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What's Unique About Me?

I have worked as a product manager and developer, which makes me a better collaborator and helps me build the space for Design to do great work.

An interaction designer at heart, I lead with a strong focus on people and relationships, and am always looking to refine Design's impact on the organization while having fun doing it.

Big teams and small, I have worked successfully and had an impact in the largest enterprises and smaller startups. My category expertise ranges from ecommerce marketplaces, communities, and enterprise SaaS, but I believe strongly that great designers can be effective anywhere.

My work has included running design thinking workshops, conducting user interviews, distilling research insights, defining and supporting design processes & workflows, strategy & planning, problem definition, user story mapping, design reviews, performance managment, 1:1s, mentoring & coaching, enablement, development handoff, accessbility, user testing, analytics, a/b testing, NPS, html/css/js, code reviews, and design pairing.

In the end, it's all about enabling designers to be better collaborators while building better experiences.

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